India: +91-11-4670 0000
USA: +1 646-862-1010 (24 Hrs.)
UK: +44 20 4542 2836
Sin: +65 3105 1695
Terms and Conditions
For the services contracted, 50% advance payment should be made to hold the tour services/land arrangements on a confirmed basis & the balance amount can be paid before 15 days of your date of arrival.
Apart from the above 100% advance payments is required for all train and air tickets.
Mode of Payment :
Overseas payments can be made using any of the following methods:-
By Bank transfer to our bank.
By Credit Card
In case of payment through credit card, there is a convenience fee levied over and above the total amount.
Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE :
In case of cancellation of tour/travel services due to any unavoidable reasons we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows :
Cancellation 25 days prior to arrival - 10% of the tour/service cost.
Cancellation 20 to 15 days prior to arrival - 20% of the tour/service cost.
Cancellation 14 to 08 days prior to arrival - 30% of the tour/service cost.
Cancellation 07 days & less, prior to arrival or no show - NO REFUND.
Please note - Irrespective of above mentioned cancellations slabs - incase of cancellation of tour services after the booking is made with us - a minimum 10% service charges would be applicable.
In case of special train journey (like Palace on Wheels, Deccan Odyssey, Royal Orient etc.) and high peak season bookings (from 20th Dec to 15th Jan) a separate cancellation policy is applicable (which would be advised as and when required).
Terms and Conditions
In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.
Our liabilities & limitations :
Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of India, the same would be charged as extra.
Prime Travels act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well being.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary
We shall not be responsible for any delays & alterations in the programme or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client's risk.
Arrival and Departure Policy :
Check-In - 1200 1500 Hours
Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.
Check - Out 1000 - 1200 Hours
Later check-outs are available on request and subject to availability / Payment
for more information please email us at firstname.lastname@example.org