Frequently Asked Questions
Our Team will make booking your Business Travel cost efficient and stress free
For our Real-Time Reservations or “Do It Yourself' bookings, You enter your credit card details at time of payment. All major credit cards are accepted. For assisted bookings, payment can be made to PrimeTravels.com via cheque, credit card or Electronic Funds Transfer. For any payment by credit card be they for automated or assisted bookings, airline tickets and other documentation will not be issued until authorisation has been obtained from the relevant credit card company.
PrimeTravels.com ensures your credit card information is transmitted over secure lines and is not stored by PrimeTravels.com. PrimeTravels.com uses a mechanism widely used by the e-commerce communities to transfer sensitive data over the Internet called Secure Sockets Layer (SSL). SSL is a protocol that provides communications privacy, authentication and message integrity and prevents eavesdropping, tampering or message forgery by encrypting data.
To check when SSL is active, note the following:
1. Internet Explorer : right click your mouse and select 'properties'. The URL will display for the page you are viewing as 'https' which denotes that the page is secured/SSL is in effect.
2. Netscape : the padlock in the bottom right hand corner of your browser will appear closed. All those pages that require you to disclose private information are covered by our SSL encryption that is certified by Verisign.
You can contact PrimeTravels.com via contact us page.
For customer service and information about your booking, email us at: firstname.lastname@example.org
To change or cancel a booking you can either email us at email@example.com or contact us via contact page.
Airline charges or cancellation fees may apply with some fare types. Some reservations on restrictive fares cannot be changed. Penalties on Hotel/ Holiday Packages may vary based on tour type/ sesonality.
If you have lost your ticket prior to the day of travel please either e-mail us at: firstname.lastname@example.org or contact us via contact page.
We will forward to you a Ticket Indemnity form for completion. This will facilitate the reissue of your ticket. Note the airlines usually charge a reissuance fee. If you lose your ticket on the day of departure, please contact the concerned airline local city office that will coordinate the above procedure.
For airline bookings, the debit takes place at time of airline ticket issuance. For car hire, at the time of making car rentals reservations, and for accommodation, at the time of booking. The hotel/Car rental provider may charge your credit card in case of a No Show. If you are using our special negotiated rates for flights, hotels, car rentals through prepayment, then you will be debited at the time of confirmation of services.
The travel documents are usually emailed to the email of the client.
E-ticketing is part of the new way of managing your travel. Please ensure that you use correct email id when booking with us.
Simply log on to www.PrimeTravels.com and click on 'Forgot Password'. You will receive an email with details of your account.
For automated bookings you do not receive any documentation. At the car depot or upon check-in at the hotel, all you need to do is produce your credit card. For assisted bookings you will prepay and as such be provided with documentation.
We recommend that you use the latest version of any browser you may have. We are compatible with all. If you face some error messages while booking via the 'Do It Yourself Quote or Book' button. Please do report these errors to us in case you are unable to complete transactions. You can send an email to us at email@example.com .
For Terms & Conditions click here.
Please return your unused airline ticket or E-ticket confirmation together with a covering letter explaining the reasons for your non-use of the booking. Hotels & Car rentals reservations will be handled after having verified the stay/usage with the concerned service provider. For all refunds on credit card payments, the credit card surcharge levied at the time of acceptance will not be included in the refund, as these charges go to the concerned bank towards the transaction charges. Importantly please note, refunds will only be provided by the airline in accordance with the terms and conditions of the airfare purchased. Airlines may take up to 8 weeks to process a refund.
For 'Do It Yourself ' bookings, these will be displayed during the booking process and are a condition of the airfare purchased. For any clarification relating to airfare rules and conditions you can either email us at: firstname.lastname@example.org or contact us via contact page.
While we accept local cheques in the countries where we operate, however Online Fund Transfer/Wire Transfer is the preferred mode of acceptance. In case of local cheques/Cashier Cheques - your travel documents will be shipped subject to clearance of these instruments. The clearing may take a transaction time of 5-10 days based on issuing bank location.
Yes, we accept cash payments.
All our offices comply with local laws, so if you need to pay us in another country where we operate – please use the relevant credit card, if paying by a credit card or do the Wire Transfer to our office concerned.