Thanks. It was a pleasure doing business with you. I have indeed revised my opinion of Indian travel agents. You certainly exceeded my expectation. When I started this process, I was indeed skeptical that this could be done.

The key to building good customer relationship is to have great communication and setting the right expectation. On both these counts you were excellent. You responded to my emails very promptly ... sometimes within minutes. And you didn't promise something that you couldn't keep.

I look forward to doing business with you in future. I will not hesitate to recommend you to my friends. Angshuman