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How Do you Pay for Services? |
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Is My Personal Information Safe? |
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How Do I Contact PrimeTravels.com? |
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How Private Is My Information? |
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What Do I Do If I Lose My Ticket? |
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When Will My Credit Card Be Debited? |
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When Will I Receive My Travel Documents? |
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How Do I Receive My Airline E-Tickets? |
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How Do I Change Or Cancel A Booking? |
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What Do I Do If I Forget My Password? |
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How Do I Redeem My PrimeTravels.com Loyalty Points? |
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Do I Receive Car And Accommodation Vouchers ? |
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What Software and Hardware works best with this site? |
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What Terms & Conditions Apply To PrimeTravels.com Bookings? |
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How do I obtain a refund for a previously paid Air Booking? |
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How Do I Know The Terms And Conditions Of The Airfare Purchased? |
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Will paying by cheque / Demand Draft slow down my order ? |
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Can I pay Cash? |
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Can I pay for services at locations abroad? |
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How Do I Pay for Services?
For our Real-Time Reservations or “Do It Yourself' bookings, You enter your credit card details at time of payment. All major credit cards are accepted. For assisted bookings, payment can be made to PrimeTravels.com via cheque, credit card or Electronic Funds Transfer. For any payment by credit card be they for automated or assisted bookings, airline tickets and other documentation will not be issued until authorisation has been obtained from the relevant credit card company. |
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Is My Personal Information Safe?
PrimeTravels.com ensures your credit card information is transmitted over secure lines and is not stored by PrimeTravels.com. PrimeTravels.com uses a mechanism widely used by the e-commerce communities to transfer sensitive data over the Internet called Secure Sockets Layer (SSL). SSL is a protocol that provides communications privacy, authentication and message integrity and prevents eavesdropping, tampering or message forgery by encrypting data.
To check when SSL is active, note the following:
1. Internet Explorer : right click your mouse and select 'properties'. The URL will display for the page you are viewing as 'https' which denotes that the page is
secured/SSL is in effect.
2. Netscape : the padlock in the bottom right hand corner of your browser will appear closed.
All those pages that require you to disclose private information are covered by our SSL encryption that is certified by Verisign. |
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How Do I Contact PrimeTravels.com?
Our working hours are as follows :
India Office : 9:30 AM to 6 PM (Monday to Saturday )
Tel : +(91 11) 41759996, 26964996, 26537790.
US Office : 8 AM to 5 PM ET (Monday to Friday)
Tel : 201-547-4634, 201-255-3078, 201-377-5270.
For customer service and information about your booking, email us at: info@primetravels.com
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How Do I Change Or Cancel A Booking?
To change or cancel a booking you can either email us at info@primetravels.com or telephone our service centre on
India Office : 9:30 AM to 6 PM (Monday to Saturday )
Tel : +(91 11) 41759996, 26964996, 26537790.
US Office : 8 AM to 5 PM ET (Monday to Friday)
Tel : 201-547-4634, 201-255-3078, 201-377-5270.
Airline charges or cancellation fees may apply with some fare types. Some reservations on restrictive fares cannot be changed. Penalties on Hotel/ Holiday Packages may vary based on tour type/ sesonality. |
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How Private Is My Information?
Our Privacy Policy ensures your right to privacy. Your confidential information will only be used for purposes of booking finalisation with our travel partners. |
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What Do I Do If I Lose My Ticket?
If you have lost your ticket prior to the day of travel please either e-mail us at: info@primetravels.com or, telephone our service centre on
India Office : 9:30 AM to 6 PM (Monday to Saturday )
Tel : +(91 11) 41759996, 26964996, 26537790.
US Office : 8 AM to 5 PM ET (Monday to Friday)
Tel : 201-547-4634, 201-255-3078, 201-377-5270.
We will forward to you a Ticket Indemnity form for completion. This will facilitate the reissue of your ticket. Note the airlines usually charge a reissuance fee. If you lose your ticket on the day of departure, please contact the concerned airline local city office that will coordinate the above procedure. |
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When Will My Credit Card Be Debited?
For airline bookings, the debit takes place at time of airline ticket issuance. For car hire, at the time of making car rentals reservations, and for accommodation, at the time of booking. The hotel/Car rental provider may charge your credit card in case of a No Show. If you are using our special negotiated rates for flights, hotels, car rentals through prepayment, then you will be debited at the time of confirmation of services. |
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When Will I Receive My Travel Documents?
The paper tickets will be received by you within 2-3 business days of having made the relevant travel payments. If you have requested an E-ticket or if conditions of the airfare you have purchased requires an E ticket only, an E-ticket confirmation will be emailed to you. Our channel partner for delivery is FedEx/Blue Dart. Tickets are couriered to over 1500 Domestic locations FREE of charge to customer, while for International deliveries Cost is charged to the customer on actual basis. |
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How Do I Receive My Airline E-Tickets?
E-ticketing is part of the new way of managing your travel. You no longer need a ticket for travel in USA on most of the airlines with E-Ticket. You will receive an email confirmation from PrimeTravels.com after you book. Your tickets will be held electronically in the airlines reservations system.
When you travel on an E-ticket you only need to collect your boarding pass to fly. If you are travelling with baggage, you proceed directly to the check-in counter, present a current photo ID (preferably your driver's license) and you are ready to fly. |
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What Do I Do If I Forget My Password?
Simply log on to www.PrimeTravels.com and click on 'Forgot Password'. You will receive an email with details of your account. |
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Do I Receive Car And Accommodation Vouchers?
For automated bookings you do not receive any documentation. At the car depot or upon check-in at the hotel, all you need to do is produce your credit card.
For assisted bookings you will prepay and as such be provided with documentation. |
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What Software And Hardware Works Best With This Site?
To obtain maximum use of this site, it is best to have the latest versions of Internet Explorer and Netscape Navigator.
In terms of hardware, Mac users might face some error messages while booking via the 'Do It Yourself Quote or Book' button. Please do report these errors to us in case you are unable to complete transactions. You can send an email to us at info@primetravels.com |
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What Terms & Conditions Apply To PrimeTravels.com Bookings?
For Terms & Conditions click here. |
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How Do I Obtain A Refund For A Previously Paid Bookings?
Please return your unused airline ticket or E-ticket confirmation together with a covering letter explaining the reasons for your non-use of the booking. Hotels & Car rentals reservations will be handled after having verified the stay/usage with the concerned service provider. For all refunds on credit card payments, the credit card surcharge levied at the time of acceptance will not be included in the refund, as these charges go to the concerned bank towards the transaction charges. Importantly please note, refunds will only be provided by the airline in accordance with the terms and conditions of the airfare purchased. Airlines may take up to 8 weeks to process a refund. |
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How Do I Know The Terms And Conditions Of The Airfare Purchased?
For 'Do It Yourself ' bookings, these will be displayed during the booking process and are a condition of the airfare purchased. For any clarification relating to airfare rules and conditions you can either email us at: info@primetravels.com or telephone our service centre on
India Office : 9:30 AM to 6 PM (Monday to Saturday )
Tel : +(91 11) 41759996, 26964996, 26537790.
US Office : 8 AM to 5 PM ET (Monday to Friday)
Tel : 201-547-4634, 201-255-3078, 201-377-5270. |
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Will paying by Cheque/Demand Draft slow down my order?
While We accept local cheques either in USD or in INR but your travel documents will be shipped subject to clearance of these payments. The clearing may take a transaction time of 5-10 days based on issuing bank location. |
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Can I pay Cash?
Yes, we accept cash payments. |
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Can I pay for the services at locations abroad?
All Services must be paid for at the time of purchase either to our US Location or India Office. |
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